Hey there! Remember the last time you reached out to a company and actually felt heard? That’s the experience we’re aiming for at Timenic. Back in our early days, our founder, Alex, used to reply to every single email personally—sometimes even at 2 AM! While we’ve grown a bit since then, that personal touch? It’s still at the heart of everything we do.
Got a question, suggestion, or just want to chat? Honestly, we’re all ears. Here’s how you can reach us:
Prefer typing away your thoughts? Our Live Chat team is online during business hours, and they’ve got this knack for making even the driest topics feel like a casual coffee chat. No bots here—just real people who care.
Here’s the thing—we don’t just sell products; we build relationships. When you tell us about that one feature you wish existed, or how your order made your day, it doesn’t vanish into some corporate void. Last month, a customer’s offhand comment about packaging led to a complete redesign. Crazy, right?
So go ahead, hit us with your best shot. Feedback, rants, love notes—we read them all. And who knows? Your email might just end up sparking our next big idea.
P.S. If you’re wondering about response times, here’s the honest truth: Holidays might slow us down a bit, but we’ll never leave you hanging. Pinky promise.
